Shipping policy

Last Updated: June 28, 2026

At thelush.shop, we strive to deliver your orders quickly and safely.

Order Processing

* Orders are processed within 1–2 business days after successful payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

* Metro cities: 2–5 business days
* Other locations: 4–8 business days
* Delivery times may vary depending on your location and courier availability.

Shipping Charges

* Free shipping on eligible orders (if applicable).
* Shipping charges, if any, will be displayed at checkout before payment.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (if provided) so you can track your package.

Delivery Delays

Unexpected delays due to weather, courier issues, public holidays, or other unforeseen circumstances may occur. We appreciate your patience in such cases.

Incorrect Address

Please ensure your shipping address is accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date so we can assist you.

If you have any questions regarding shipping, please contact us:

Email: support@thelush.shop